HARRISBURG — Pennsylvania Attorney General Dave Sunday has announced a settlement with Home365, LLC, a Las Vegas-based property management company, over allegations that its use of an artificial intelligence-based platform led to maintenance delays and failure to return tenant security deposits.
The settlement, filed in Allegheny County Court of Common Pleas, comes in the form of an Assurance of Voluntary Compliance and includes $30,000 in restitution for impacted Pennsylvania tenants and $15,000 in costs, totaling $45,000. Refund checks to affected tenants who have already filed complaints will range from $375 to $10,450, with additional consumers having 90 days to file a complaint with the Bureau of Consumer Protection to be eligible for restitution.
AI and Uninhabitable Living Conditions
The Attorney General’s Office alleges that Home365 used an AI platform to manage properties in Pennsylvania, which tenants say contributed to long wait times for critical repairs—including water and sewage leaks, heating failures, and structural issues. Consumers also reported being housed in unsafe living conditions, compounded by the company’s failure to return security deposits, in violation of Pennsylvania’s Landlord Tenant Act.
“As artificial intelligence finds its way into many aspects of modern society, it is imperative that those choosing to use this new technology ensure it is working effectively,” AG Sunday said. “This company left many tenants waiting for fixes to water and sewage leaks and structural flaws, and failed to return security deposits to others. This outcome is another demonstration of my office fulfilling its core mission to protect consumers.”
Violations and Business Reforms
According to the Attorney General’s Office, Home365 violated Pennsylvania’s Unfair Trade Practices and Consumer Protection Law by failing to:
- Provide safe and habitable housing
- Maintain access to essential utilities, including heat and water
- Deliver timely repairs
- Return security deposits as required by law
In addition to restitution, Home365 has agreed to change its business practices to prevent future violations, ensuring greater accountability in how it uses technology to manage tenant needs.
How to File a Complaint
Tenants who believe they were affected by Home365’s practices can:
File a complaint online at attorneygeneral.gov
Call the Bureau of Consumer Protection at 1-800-441-2555
The case was handled by Senior Deputy Attorney General Amy L. Schulman.
