The U.S. Justice Department has initiated a civil rights investigation into United Parks & Resorts Inc., the parent organization of SeaWorld Orlando, Busch Gardens Tampa Bay, and Aquatica Orlando, due to claims that its parks discriminate against individuals with disabilities.
Federal officials revealed on Tuesday that the investigation will look into whether the company has breached Title III of the Americans with Disabilities Act (ADA), which prohibits discrimination based on disability in public accommodations, such as theme parks.
This inquiry arises from several complaints lodged by visitors who assert that the parks have prohibited the use of rollator walkers—mobility aids equipped with wheels and a built-in seat. Guests have claimed they are unable to safely navigate the parks without their rollators and that the alternatives suggested by the company would compel them to utilize mobility aids that are not appropriate for their disabilities, often incurring additional expenses.
“The ADA protects every American from disability-based discrimination in places of public accommodation, including theme parks,” said Assistant Attorney General Harmeet K. Dhillon, who leads the Justice Department’s Civil Rights Division. “We are committed to upholding our federal civil rights laws so that no guest is denied access or charged more because of a disability.”
U.S. Attorney Gregory W. Kehoe for the Middle District of Florida echoed that message, emphasizing Florida’s central role in global tourism. “No one should ever be denied equal access to public accommodations based on disability,” he said. “Our office remains steadfast in our commitment to ensuring that all individuals with disabilities are guaranteed their rights under the ADA.”
The Justice Department is urging anyone who believes they were discriminated against by United Parks & Resorts—whether at SeaWorld Orlando, Busch Gardens Tampa Bay, Aquatica Orlando, or any related property—to file a complaint online through the Civil Rights Division or to contact the ADA Information Line.
The investigation remains active, and officials have not indicated when it may conclude.
