Know What You’re Looking For?
Every business has unique needs. Discover the perfect solution from our comprehensive suite of professional communication services designed to make your business sound as impressive as it is.
Find out more about each of the services we offer.
Our Core Service Categories
1. Professional Business Answering Services
Never miss a call or a opportunity. We become your seamless, off-site front desk, providing 24/7 professionalism.
- Small Business Answering Service: Tailored, affordable plans that give small businesses the sound and service of a large corporation.
- Virtual Receptionist: A dedicated, friendly professional who answers in your company name, handles inquiries, and provides personalized call management.
- After Hours Answering: Ensure customer calls are always answered, day or night, weekends and holidays, with reliable after-hours support.
- Bilingual Services: Expand your reach and serve diverse customer bases with fluent agents in multiple languages.
- Call Forwarding: Flexible call routing solutions to ensure calls reach the right person, whether in the office, at home, or on the go.
- 1800 Number Answering Service: Enhance your national presence. We provide the professional answering service to support your toll-free number.
2. Customer Support & Specialist Services
Turn customer interactions into loyalty-building experiences with specialized support.
- Customer Support Center & Specialists: Our trained specialists handle everything from basic Q&A to complex issue resolution, acting as an extension of your team.
- Small Business Virtual Receptionist Services: A comprehensive package combining answering, scheduling, and basic customer service tailored for growing businesses.
- Inbound Sales: Capture every sales opportunity. Our agents can qualify leads, provide product information, and even process orders directly over the phone.
3. Intelligent Call Management & Technology
Advanced tools to ensure efficiency and that critical communication always gets through.
- Call Routing & Transfer: Custom, intelligent call paths that direct callers to the correct department or individual instantly.
- Lead Capture Tools: Never let a lead slip away. We capture, qualify, and deliver lead information directly to you via your preferred method (email, SMS, CRM integration).
- Urgent Call Handling: Priority protocols for time-sensitive situations. We identify urgent calls and use predetermined instructions to reach you immediately.
- Inbound Direct Response: Drive campaign success. We manage high-volume call responses from marketing campaigns, capturing key data and fulfilling requests.
Why Choose EliteVirtual?
We are more than just an answering service; we are your strategic communication partner. Our blend of cutting-edge technology and highly-trained, U.S.-based virtual receptionists ensures every caller has a professional, helpful experience that reflects your brand’s quality.
Ready to transform your business communication? Explore each service in detail or contact us for a personalized consultation to build your perfect package.